Frequently Asked Questions
Everything you need to know about the Play Dirty experience.
What is the standard shipping timeframe?
We process orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How do I process a return or exchange?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options via Klarna and Afterpay.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or sizing down for a tailored look.
Are your materials sustainably sourced?
Play Dirty is committed to ethical fashion. We use organic cotton and recycled polyester in 80% of our collections, and all our packaging is 100% biodegradable.
Can I track my order once it has shipped?
Yes. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.